Accessibility Statement
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Information

Information for Providers

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called Coronavirus.

Residents should ensure that all relevant advice provided by the Government, Public Health England and the NHS is followed.

This information can be found by using the links below -

https://www.gov.uk/coronavirus (Opens in a new window)

https://www.nhs.uk/conditions/coronavirus-covid-19/ (Opens in a new window)

 

Support from Hull City Council

Our Adult Social Care COVID-19 Co-ordination Team are contacting you regularly. The team have been collating your questions and queries and we have added these to the attached FAQ document. This will be updated and shared regularly with you.

The Integrated Care Centre Frailty Team have issued the attached information for care homes around how to best support our local frail and elderly people with COVID-19 in the community. Please take the time to read this important information.

Day Service provision

From Monday 23rd March 2020, the government introduced strict measures for people to stay at home, except for very limited purposes. Therefore, we have taken the decision to close all day services across the city.

We are making contact directly with all day service providers to ask them to identify how people will be supported in the absence of attending a day service. This support may involve daily or weekly face to face or telephone contact with people or supporting them and their families with shopping, for example. These new arrangements will be recorded within a temporary care plan and will be reviewed within 4 weeks or sooner if required.

Hull City Council will continue to pay Day Service providers so long as they are able to provide the necessary support detailed within a person’s temporary care plan.

Update on Carers Information Service

The carer’s information and support service will remain available for support, information and advice.

Their service offer during this time is via the telephone.

The function of the service will remain the same with the exception of the processing of any new direct payment for carer’s applications and the production of new carer’s cards.

They are working closely with CHCP Volunteers and have access to telephone befrienders to help support those carers that are socially isolated or need a friendly discussion.

They will utilise social media as an alternative way to communicate with carers.

You can contact them on 01482 222 220

We encourage you to continue to access gov.uk for official up to date guidance and information via the link below.

Visit GOV.UK here (Opens in a new window)

Also, the Social Care Institute for Excellence website is a really good source of advice and information for providers within the social care sector with regard to delivering services during the COVID-19 outbreak. You can access their website using the link below.

Access the SCIE website (Opens in a new window)

The Adult Social Care COVID-19 Co-ordination Team are here to support you. You can contact them by telephone on 01482 612 875 or by email on AdultSocialCareCovid19@hullcc.gov.uk (Opens in a new window).

Personal, protective equipment (PPE)

You will now have advised us around your PPE requirements and we have escalated urgent requirements to our local resilience forum who will be accessing government supplies. We are hopeful that they will be arranging distribution to those providers currently in most need early this week.

It is really important that you continue to order your PPE from your usual supplier in order to retain stock levels.

The government is working with suppliers to ensure a longer-term supply of PPE, including gloves, aprons, face masks and hand sanitiser. If you are unable to get PPE from your usual supplier, or you have immediate concerns please contact the dedicated line for health and social care below.

The National Supply Disruption line


You may also find this video useful. This demonstrates how to put on and remove PPE in any health or social care setting for non-aerosol generating procedures.

 

In the final statement of the video it says to wash hands with soap and water. This should also say that alcohol hand gel or rub is appropriate as an alternative to soap and water.

Hull Helpline

Hull City Council have launched the Hull Helpline to support the most vulnerable residents in the city who have no support network to help them.

Anyone struggling to cope at the moment, or anyone who is concerned about a friend or neighbour can contact the Hull Helpline on 01482 300 307 or they can complete an online form on the Hull City Council website by following the link below.

Complete the online form here (Opens in a new window)

These requests will be picked up by Hull City Council and routed through one of three community hubs to be resolved. Hull City Council are working with the voluntary sector to provide support in the following areas

  • food
  • fuel
  • housing
  • money
  • payment of bills
  • collection of your medication


Confirmation of key worker status

It has been identified that some local services such as shops and schools require proof of key worker status. Care workers are deemed key workers and so if any of your staff require proof that they work for an Adult Social Care commissioned service we would be happy to provide them with a letter confirming this.

Please email the Adult Social Care COVID-19 Co-ordination Team with your request -

AdultSocialCareCovid19@hullcc.gov.uk. (opens in a new window)

 

Humber Coast and Vale learning resources

Humber Coast and Vale have a number of learning resources on their website. These include including training and general information links which you may find useful at this time.
Access the resources here

Coronavirus: How to help safely

The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives. You should only leave the house for one of four reasons, however one of these is to provide care or to help a vulnerable person.

Full guidance on staying at home and away from others can be found on gov.uk

How to help safely (Opens in a new window)

Please continue to access gov.uk for official up to date guidance and information via the link below.

GOV.UK- Coronavirus (Opens in a new window)

 

SCIE website

Also, the Social Care Institute for Excellence website is a really good source of advice and information for providers within the social care sector with regard to delivering services during the COVID-19 outbreak. You can access their website using the link below.

Access the SCIE website (Opens in a new window)

The Adult Social Care COVID-19 Co-ordination Team are here to support you. You can contact them by telephone on 01482 612 875 or by email on AdultSocialCareCovid19@hullcc.gov.uk (Opens in a new window).

Thank you for your continued efforts in ensuring that our vulnerable people continue to receive the care and support they need during this difficult time.

 

Guide for care staff supporting adults with learning disabilities or autistic adults

The SCIE has developed a guide to help care staff and personal assistants supporting adults with learning disabilities and autistic adults through the COVID-19 crisis. Its aim is to ensure that high quality care and support can continue to be given to these groups during the pandemic.

Find out more here (Opens in a new window)

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