Hull City Council have developed the following Guidance for Providers in the form of the below FAQ’s.
We will be updating these FAQ’s on a regular basis so please visits this page at regular intervals.
Will the Council continue to pay me if I don’t follow all of the current administrative processes e.g. validating invoices, data cleansing?
Yes, the council has suspended full implementation of the Quality Standards Framework. Homecare providers should continue to use ECM to record visits, however this will not be used for payment processing as we will pay planned time until further notice.
The Council has established a business support team who will be managing the loans and financial advice for businesses. Providers can contact this team for specialist advice by calling 01482 300 301.
As a homecare provider what do we need to do if a person decides to cancel their care calls and are we required to hold their hours open?
If a person wants to cancel their calls we would like you, as the provider, to have a conversation with the individual concerned and record how they will manage without this service for the foreseeable future.
Please notify Adult Social Care by email to AdultSocialCareCovid19@hullcc.gov.uk (Opens in a new window) of any individuals that you feel are at risk.
Please confirm cancellation of calls with the Brokerage Team or Locality Duty Team to end/suspend the service agreement. It is important to note that packages of care will not be kept open for the individual for the duration of the suspension as it is likely that these hours will be allocated to an alternative person.
For homecare providers, will the council pay me for planned time instead of actual time?
Yes, for period 13 (9/3/20 to 31/5/20) payments will be paid to providers based on planned hours in CCL. For periods 9, 10 and 11 you will be paid at Primary Worker hourly rate.
Payments will be made 4 weeks in advance, therefore Period 13 to be paid 24/3/20 or as soon as possible, at current rates.
If I am told to stop providing a service e.g. day services, will the Council continue to pay me?
Providers will continue to be paid unless there is a request to change or cease services. We will update you with further information if and when a decision to close day services is made. We are reviewing this option daily.
Our supplies of PPE are getting low, can you help us to access additional stock?
We will shortly have access to a national limited supply of PPE that we will be able to deliver locally. Once the allocated stock has arrived locally we will contact you to inform you how we intend to distribute.
As far as we are aware the PPE being delivered to distribute to care providers consists of face masks, aprons and gloves.
As the stock is limited we will need to ensure the allocation is distributed based on the information you have already shared with us in terms of your current and expected stock supplies.
Currently we are being informed that this supply is a one-off and once it has been used you will need to order your PPE from your usual supplier.
The government is working with suppliers to ensure a longer-term supply of PPE, including gloves, aprons, face masks and hand sanitiser. If you are unable to get PPE from your usual supplier, or you have immediate concerns there is now a dedicated line for health and social care, details below.
The National Supply Disruption line
- Telephone: 0800 915 9964
- Email: firstname.lastname@example.org (Opens in a new window)
Also, NHS England and NHS Improvement set out, in a single document, everything that organisations need to know on the supply and use of PPE.
The letter can be found on the NHS website here (Opens in a new window)
The government has issued guidance on social distancing especially for older people, is the council going to close day service provision?
On Monday 23rd March 2020, the government introduced strict measures for people to stay at home, except for very limited purposes. Therefore, we have taken the decision to close all day services across the city.
We are making contact directly with all day service providers to ask them to identify how people will be supported in the absence of attending a day service. This support may involve daily or weekly face to face or telephone contact with people or supporting them and their families with shopping, for example.
These new arrangements will be recorded within a temporary care plan and will be reviewed within 4 weeks or sooner if required.
Hull City Council will continue to be pay Day Service providers so long as they are able to provide the necessary support detailed within a person’s temporary care plan.
Will the council penalise us if we haven’t got the required staffing levels or undertake mandatory training?
In this current situation we are not intending to penalise providers, we are working together to ensure we can maintain service provision. The council has suspended full implementation of the Quality Standards Framework and so the Quality and Contract Performance Team will not be undertaking routine visits and reviews.
However, we will continue to be in contact with providers on a regular basis through the COVID-19 Co-ordination Team to provide ongoing flexible support.