Text size:
Important Information

Accessibility Statement

Hull City Council is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The Hull Connect to Support website is intended to be accessed by anyone who needs help to continue living independently for longer. This website is run by Hull City Council Adult Social Care Services.

This website should allow any user to:

  • Change colours, contrast levels and size of text.
  • Modify the line height or spacing of text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


This website was launched on 21st April 2020 and is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.

Using this Website

Accessible Features

The Hull Connect to Support website contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.

The features include: -

Voice Recognition

The Hull Connect to Support website has been tested using voice recognition software. All form elements on the website have been labelled correctly so that they can be accessed using the name shown.

For example, saying “select Enter Search Term” and “click Search Button” will allow you to access the main search functionality of the website.

Please be careful using the marketplace pages that are linked to the old Hull website starting /s4s does not have this feature. See Non-Accessible Content for more details.

Contrast & Font Size

Changing the contrast and font sizes of text can increase legibility for some users.

This website has two colour contrast settings, firstly, the “default colour scheme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast scheme” which satisfies all accessibility standards for colour contrast.

A user can change the contrast settings by clicking on the icons at the top right of screen. For a user using voice recognition please say, “Switch to default colour scheme” and “Switch to high contrast scheme” respectively for the same result.

To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to big font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%


You can use the Google Translate feature at the top right of the screen to translate the text to any of the available languages, including common community languages in Hull such as Bengali, Chinese, and Somali.  Please note that the translation is done automatically by the Google software, not by the council.

Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options

Accessible Alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for Accessible Content” section for further details.


Make a request for Accessible Content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; Please fill out details in Contact us form or use the appropriate details, below.  

Contact Details for Hull Connect to Support

Public Consulting Group


03300 582 690

We will consider your request and get back to you as soon as possible.

Purpose of Links

 Hull Connect to Support will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

  • Non-HTML Documentation (See “Issues with PDFs and other documents”)
  • Redirection away from secure platforms
  • External websites that are not owned by Hull City Council.

How Accessible is this Website?

We know some parts of this website are not fully accessible:

  • This website uses JavaScript to deliver certain features. Please make sure you have JavaScript turned on within your browser to deliver full features.
  • Most older PDF documents are not fully accessible to screen reader software;
  • Live video streams do not have captions;
  • Pages that contain the words “/s4s/” within the URL do not currently work with High Contrast Styles or bypass blocks;
    • If you are using a screen-reader you can navigate those pages using heading levels.


Contact us and Complaints Procedure

We are always looking for ways to improve the Hull Connect to Support website. If you find any problems that aren’t listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us on the contact details above.


Technical Information about this Website’s Accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed below. (See Non- Accessible Content, Issues With…)

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)


Non-Accessible Content

Whilst Hull City Council strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

The content listed below is non-accessible for the following reasons.

Non-Compliance with the Accessibility Regulations

This sub-section lists issues that do not meet the current accessibility regulations.

  • There are Colour Contrast issues on Shop4Support directory pages. Please use high contrast styles to successfully view all content. Our website provider is committed to ensuring these sections reach WCAG 2.1 by the conformance deadline stated.
  • The Shop4Support search directories ending /s4s/ are inaccessible to users using keyboards and our accessibility features. Our website provider is committed to ensuring these sections reach WCAG 2.1 by the conformance deadline stated.
  • Search Form on S4S Directory Pages does not allow voice recognition use,
  • Some link text does not make sense when read on its own (for example, ‘click here’).

We plan to fix the existing links by September 2020. When we publish new content, we will make sure link text meets accessibility standards.

  • Non-HTML documentation - it has come to our attention that some of these documents are inaccessible with a few accessibility technologies. These include the document heading structure, use of tables and insufficient alternate descriptions. We have begun to implement these changes in future documents. Where these documents cannot be improved, we are committed to provide an HTML document alternative.


Content that is not within the scope of the Accessibility Regulations

This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, “Exemptions to the Accessibility Regulations”.

Issues with Live Video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Issues with PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Disproportionate Burden

  There are no issues that are considered a disproportionate burden.


Exemptions to the Accessibility Regulations

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

  1. Content that is archived.
  2. Content on intranets and extranets published before 23/09/2019
  3. Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  4. Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Hull ConnectToSupport (CTS) provides.
  5. Live Audio and Video
  6. Pre-recorded Audio and Video published before 23/09/2020
  7. Online Maps and mapping services
  8. Third Party Content that is not under direct control of Hull City Council or main website provider – Google Translate, Social Media links


What are we doing to improve accessibility?

Hull City Council is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliance area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. Due to the amount and complexity of certain issues fixes may be applied shortly after the September 2020 deadline. Hull City Council will make continuous assessments of this website’s content and update this statement when issues have been resolved.  

Our current estimation for full accessibility fixes from our website provider is no later than 31st December 2021.


Policy Review

This statement was prepared on 03/08/2020. Hull City Council will review this policy every year on or before the 22/09/2020. 

Last updated: