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Care and support at home

Major repairs

You need to make sure that your home is maintained properly so that it is safe for you to live there. If it needs repairs, you can get advice and help.

Council tenant

If you are a council tenant then you can register with the self service register. The selfservice register allows you to log repairs that need undertaking to your home

Sign up to the council housing self service repair scheme

Alternatively, you can contact Hull City Council on 01482 300 300.

Private tenant

If you are renting privately, then you need to inform your landlord of any repairs that need making to your home.

You should inform you landlord by –

  • letter
  • email
  • text

You must include –

  • the date
  • your name and address
  • your landlord or agents name
  • the problems with your house. Try to include as much information about what the problem is and in which room it is in

You need to keep a copy of the text, email or letter that you send. This can by done by -

  • screenshot
  • print out
  • photocopy
  • photograph

This is proof that you sent the message in writing.

You need to ask the landlord or agent to come and check the issues within 14 days. The landlord may have to arrange for someone to come back at a later date and carry out the repairs.

Example of how to contact your landlord requesting repairs

You cannot expect all of the issues to be sorted in 14 days. If you are unhappy with the landlord’s response after 14 days, then you need to contact Hull City Council.

If the council find that repairs or improvements are required then they can serve a legal notice requiring that the works are carried out.

In these cases you could be protected from eviction for up to six months. If you do not contact your landlord in writing first then you are protected from eviction for two months.

If you want to report a problem with your home and you’re are a private tenant, you can contact Hull City Council who investigate matters around –

  • internal and external broken fixtures and fittings
  • missing fixtures
  • damp
  • faulty electrics and or plumbing
  • a lack of bathrooms, kitchen or wash hand basins
  • a lack of or broken heating and hot water

The Hull City Council will respond to your report within two working days.

Report a private rented housing issue

If you are paying for repairs yourself, always go to a reputable trader that you feel has the experience and expertise to carry out the work. Never agree for home repairs to be undertaken by traders who go door to door.

Small repairs

Find a reliable local trader through our marketplace and select the repairs and maintenance filter.

Find a local trader here

Domestic help

For help with housework, you can find reliable cleaning, ironing and laundry services on marketplace and selecting the cleaning filter from home support

Visit the eMarketplace to purchase a service

To find local charities/organisations that may be able to help with domestic tasks search our local groups and activities directory

Visit the local groups and activities directory

If you are going to employ your own cleaner, rather than use an agency, always ask for and check references.

Some of the home care agencies listed in our directories provide domestic help included with their their services. However, if you only need domestic help you may find it cheaper to use a domestic agency. You can employ these services to come in on a regular or one off basis.

Gardening

Many people find gardening to be a fun and relaxing activity, particularly on a sunny day. However, if you feel that you need some extra support to help maintain your garden there are some things you can do.

To find out about agencies who may be able to help with gardening visit our eMarketplace

Visit the eMarketplace to purchase a service

To find local charities and organisations that may be able to help with gardening search our local groups and activities directory.

Visit the local groups and activities directory

Safe Gardening

Safe Gardening is an online website that provides useful advice and information on gardening which includes –

  • bonfire safety
  • garden chemicals
  • garden equipment – including support for people with support needs
  • gardening for pensioners
  • garden wildlife
  • growing your own fruit and veg
  • power tools
  • personal protection in the garden
  • pets and children in the garden
  • plants and planting
  • water safety – including fountains, hosepipes and sprinklers

The information provided by Safe Gardening has been developed by people who have lots of experience gardening.

Visit the Safe Gardening website

Thrive

Thrive is a national charity that helps people with a disability to start or continue gardening.

They have practical information to on –

  • making garden jobs easier
  • advice on taking care when in the garden.
  • useful hints and tips
  • details of the equipment and tools which are particularly helpful

Visit the Thrive website

Alternatively, you can contact them via telephone on 01189 885 688.

Utility suppliers

Here are some useful contacts of utility suppliers who offer priority services for people with support needs.

British Gas

British Gas offers priority services for people who are elderly or disabled. You can register if you or someone in your household is –

  • of pensionable age
  • disabled
  • has a long term illness
  • if there are children under five

You can also join if the priority register if you have been affected by a life changing event. This can include –

  • bereavement
  • relationship breakdown
  • job loss,
  • recovery from hospital treatment
  • living independently for the first time

Visit British Gas to find out more

Alternatively you can contact them via –

  • telephone - 08000 728 625[1]
  • telephone - 08002 948 604[1] (Pay as you go customer)
  • textphone - 18001 0800 0728 626

Npower Priority service register

Npower’s Priority Services can support your communication, safety and access needs.

  • move the location of your prepayment meter free of charge if required
  • password scheme for extra security
  • supply an alternative format such as audio, Braille or large print version of your letters or bills

Contact Npower by telephone on 08081 726 999 and register for their Priority service Register

Northern Powergrid Priority care register

Northern Powergrid has a priority care register. By registering you become a priority member which means that you get the support guidance you need during a power cut. As a priority services customer, the Powergrid Care team make sure you receive extra help and peace of mind if there is a power cut.

Visit the Northen Powergrid website to become a priority member

Alternatively, you can telephone them on 0800 169 2996

Yorkshire water

Yorkshire Water, provide a wide range of additional support to help make bills and meters more accessible. They also provide temporary water if water supplies are interrupted and protect you from bogus callers.

Visit the Yorkshire Water website to find out more


KCOM - Social access package

KCOM’s Social access package is a simple, low cost landline telephone service to help you stay in touch with the people important to you.

It costs £5.10 a month and there's no connection charge. It also includes both 20 local calls per month and 60 minutes of calls to numbers beginning 084 or 087.

Once this inclusive allowance has been used, calls are charged until a total spend of £10 is reached. This means you would pay a maximum of £10 a month for calls.

The Social access package is available to Care Home residents and Lifeline customers who are referred to us via Social Services.

You can also usually get our Social Access Package if you receive one of the following:-

  • Universal Credit (and are on zero earnings)*
  • Income Support
  • Job Seekers Allowance
  • Housing Benefit
  • Pensions Credit
  • Disability Living Allowance
  • Attendance Allowance

Anyone applying must provide a proof of financial support and be the named person on the bill

Visit KCOM – Social access support packages to find out more

If you are with another supplier you can contact them to enquiry if they have a priority support service.

Caring for your pet

Pets can make great companions; however, you may feel that you need some support to take care of your pet. Here are some useful contacts to consider when looking a caring for your pet.

Hull PDSA Pet Hospital

The PDSA has Pet Hospitals around the UK providing medical and surgical veterinary care for sick and injured pets. They are staffed by highly qualified and experienced PDSA vets and nurses.

In Hull, you will be eligible to register your pets for a reduced cost service if you are in receipt of one or more of the following benefit -

  • Child Tax and Working Tax Credits
  • Universal Credit (without housing element)
  • Pension Credit
  • Income Support
  • Job Seeker’s Allowance
  • Employment and Support Allowance (ESA) (formally incapacity benefit)
  • Disability Living Allowance or Personal Independence Payment (PIP)
  • State retired pensioners who are householders in -council tax bands A to D are also eligible

You will also be eligible to register one pet for their free service if you are in receipt of one or more of the following benefits –

  • Housing Benefit (means- -tested help with your rent)
  • Council Tax Support / Reduction Scheme (means tested help with your council tax liability)
  • Universal Credit with a housing element
  • Income based rate relief *in Northern Ireland only

You can contact them by telephone on 01482 426 999

They are based at -

20 Brunswick Avenue

Hull

HU2 9AY

Bark.com

Bark.com is an online website where you can search for professionals to support you with –

  • pet care
  • dog walking services
  • pet sitting
  • dog training
  • dog and pet grooming

Go to Bark.com to start your search

The Cinnamon Trust

The Cinnamon Trust is a National charity that can look after your pet while you are in hospital if you are 60 or over or are in the later stages of a terminal illness (Palatine Care).

This service is free, but, is limited as the service is dependent on the availability and location of volunteers.

Access the Cinnamon Trust

Alternatively, you, can contact the Cinnamon Trust on 01736 757 900.

Looking after yourself

Dressing and undressing

If you find dressing difficult, there are a number of things you can try to remain independent with dressing. Choosing appropriate styles and fabrics, adapted clothing as well as using special techniques or equipment can all help to make dressing easier.

  • skirts and trousers with elasticated waistbands are often easier to manage than those with fasteners
  • loose fitting, stretchy clothing without fastenings, such as T-shirts, are often easier to manage and eliminates the need to fasten buttons or zips
  • if choosing clothing with fasteners, make sure the fastener is easily accessible, such as being at the front
  • magnetic or velcro fasteners are usually easier to manage
  • clothes made from knitted or 'jersey' fabrics are often easier to manage than more stiff, woven fabrics
  • smooth, slippery fabrics such as silk are usually easier to get on and off, as they glide easily over your skin or other layers of clothing
  • zip fastenings can be quicker and easier than buttons, although open ended zips can be difficult to align and fasten if you have pain or stiffness in your fingers
  • extended tabs or loops can be added to zip tags to make them easier to grip and fasten

Washing, showering and bathing

If you are having difficulty getting in and out of a bath, standing in or using a shower and standing at the basin, there are a few things that you can do yourself -

  • put nonslip strips, mats or tiles in your tub and shower to help prevent falls - to combat tripping, secure any loose corners on mats
  • be sure to keep the bath clean to avoid slippery soap scum or mould
  • keep the bathroom floor dry, making sure it has no water on it - a weighted shower curtain helps make sure that no water leaks onto the floor
  • your bathroom should be adequately lit during the day and night
  • equip your shower with a handheld or adjustable shower head. You can manoeuvre it where you want it, minimizing your movement in the shower
  • put items you use regularly in easy reaching distance so you don't have to stand on steps, bath edges or move around a lot to reach them
  • take your time as the more you rush, the more likely you are to fall

Using the toilet

Toileting is a function that most people take for granted and if assistance is required it can cause distress.

Here are some things you can try –

  • make sure the way to the toilet and the room is well lit at night
  • consider if a special frame, rails or a higher seat would be best to help you get on and off the toilet
  • never use a walking frame to hold onto whilst standing from a toilet, as it is not designed for this purpose and could easily tip over
  • talk to your GP about any continence issues

Equipment and adaptations

You may want to consider buying some adapted equipment to support you to live in your own home.

Visit our equipment and adaptations page for more information

Home care

If you feel that you need more help living at home, then you may want to think about using home care agencies, sometimes called domiciliary care agencies. Home care agencies provide personal care which includes -

  • support with getting dressed
  • help with eating
  • help with washing and going to the toilet

Home care is a way of being supported in your own home, in an environment that you are comfortable and familiar while staying close to family and friends.

For a home care provider to offer personal care, they must be registered with the Care Quality Commission. The Care Quality Commission undertakes regular reviews of provider to make sure that certain standards are being met. You can access reports of various providers on the Care Quality Commission website.

Visit the Care Quality Commission website to find out more

To find a local home care agency visit our eMarketplace

UK Carers Guide

UK Care Guide have produced a handy guide which gives you some helpful advice on how choose between home care agencies. Following their guidance may help you choose an agency that works well for you.

Visit the UK Carers guide – home care agencies

Calculating the cost of your home care

If you are funding the cost of home care yourself, then they have a useful home care cost calculator. Using the tool, you are able to estimate what your home care cost is over the next few years.

Go to the UK Carers Guide – home care calculator

Live in care

Whilst home care often involves someone coming to help you in your home for a few hours a day, it is also possible to get someone to come and live you with you permanently. This is called live in care. The UK Carers guide has more information about live in care. They can also help you find a live in carer by completing their electronic form on their website.

Visit the UK Carers Guide – live in care guide to find out more

If you feel that you need some support from the council with equipment and adaptations you can contact the See and Solve Team.

This team talks to you about what you can do and helps you to find solutions to things that you are finding difficult.
You can contact the See and Solve Team by completing a self assessment.

Complete a self assessment

Or alternatively contact Hull City Council by telephone on 01482 300 300.

Last reviewed: 17/04/2018

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