Accessibility statement and options
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Public and community transport

There are a wide range of travel options both locally and nationally that could suit your needs:

Car and Parking

Blue Badge scheme

The blue badge scheme helps you park closer to your where you need to be for things like shops, hospitals, supermarkets, Doctors etc.

  • If you are disabled or have a health condition that affects your mobility, you can apply for a blue badge. You can also apply for a
  • badge if you care for a child with a health condition. You don't need to be able to drive to apply for a Blue Badge, unless you're
  • applying because of problems with your arms

Apply for a Blue Badge

Lost or Stolen Blue Badges

Should your blue badge be lost, damaged or stolen, you need to contact the Hull City Council to get a replacement.

You can contact them via Telephone on 01482 300 300

If your badge has been stolen you will need to contact the police to obtain a crime reference number.

Access more information on lost damaged, stolen Blue Badges

Blue Badge Parking

Blue badge parking is available on street and in our city centre car parks (except George Street).

Local Parking

You can park in any of our car parks, except George Street, for free if you display your blue badge.

Find out about our car parks

Parking guidelines

Follow these guidelines when parking with a blue badge, failure to do so may result in you being issued with a penalty charge notice.

Make sure you –

  • display the correct side of your badge, this is the side with the expiry date
  • position your badge so it is clearly visible from the outside of the vehicle and is not hidden by window shading
  • do not park is a prohibited space, such as on single or double yellow lines where there is a loading restriction in force or within a loading bay
  • set the time of arrival on your time clock if you park on a single or double yellow lines
  • do not park partially on single or double yellow lines and partially within a parking place

On street parking

There are on street parking spaces marked for us by blue badge holder on the following streets –

  • Alfred Gelder Street
  • Bond Street
  • Bourne Street
  • Carroll Place
  • Charles Street
  • Cross Street
  • Liberty Lane
  • George Street
  • Ghandi Way
  • Grimston Street
  • Kingston Square
  • Land of Green Ginger
  • Market Place
  • New Garden Street
  • Osborne Street
  • Portland Street
  • Prospect Street
  • Quay Street
  • Reed Street
  • Savile Street
  • Silver Street
  • South Church Side
  • Story Street
  • Wright Street


Motability is a national charity that helps people with their mobility needs. The Motability Scheme allows people to lease a car using their government-funded mobility allowance. You can nominate up to two drivers if you do not have a licence.

Visit the Motability website

You can contact them to -

update your address or personal details

check the progress of your application

find out if you are eligible for the Scheme

Alternatively you can contact them by telephoning 3004 564 566

Bus and coach

There are a number of bus service providers in Hull, all of which recognise the need to make bus travel within the city equally accessible for everyone within the city. A number of bus service providers, have and continue to invest significantly to making this a reality.

East Yorkshire Motor Service (EYMS)

Visit the EYMS website

Alternatively, you can Contact EYMS and find out more about particular, routes, times and fares by calling the BusLine via –

  • email - 
  • telephone - 01482 592 929. (Monday to Saturday, 8am to 6pm)


Visit the Stagecoach website

Alternatively, you can contact them via –

  • email -
  • telephone - 01482 222 333 (8am to 5.30pm from Monday to Friday and 8am to 5:15pm on Saturday).


Acklams coaches' offer coach hire and local travel in Hull and Beverley.

Visit the Acklams website

Alternatively you can contact them via –

Disability bus pass

You can apply for a disability bus pass if you are an adult or child aged five or over living in Hull. You must meet a number of specific criteria to be considered.

Find out more about disability bus passes

Alternatively, you can contact the Hull City Council via –

Senior bus pass

If you live in England and are eligible by age, you are entitled to a bus pass giving free travel on local buses anywhere in England.
Journeys must start after 9.30 am and before 11 pm Monday to Friday; Saturday, Sunday and all bank holidays the pass is valid all day.

The Hull City Council have funded an addition to this scheme allowing residents of Hull to use their bus pass anytime of the day for journeys starting within the city boundary.

Visit Hull City Council – senior bus passes to check eligibility

Find Bus Routes

If you are unsure about taking the bus, there are a number of places you can go to help you plan your journey.

Download a copy of the Hull Bus Map (PDF, 2.4mb)

Travel line

Travel line is a partnership of transport companies, local authorities and passenger groups. They hav come together to bring you routes and times for all travel in Great Britain by –

  • bus
  • rail
  • coach
  • ferry

They can help you find the way that best suits you for making your journey.

Visit the Travel line website to plan your journey

Alternatively you can contact them via –

  • telephone - 08712 002 233
  • text - 84268

Bus text service

Most bus stops in Hull display an eight digit bus stop number. Use this to find out the next five bus services to leave that stop.

Text the bus stop number to 64422, there is a charge of 10p per text message plus your usual network charges apply.

Keep your most used bus stops and the short code number in your phone's memory so you can text us from anywhere.

Next Buses

Next buses website allows you to find your nearest bus stop by entering a town, street or postcode. Once you select a bus stop it will display the upcoming busses that are scheduled to arrive and when to expect them

Find your next bus

Community transport

East Hull Community Transport is a community led charity that supplies passenger transport for individuals and community groups. Their aim is to provide a safe, reliable and accessible transport service for the local community.

They operate a fleet of 16 seat minibuses that are fully accessible to people with disabilities, including wheelchair users. They have gained approved operator status from The Hull City Council, East Riding of Yorkshire Council and the Yorkshire Ambulance Service.

For more information please contact us on 01482 719 600 to discuss your transport needs in more detail,

Visit the East Hull Community Transport website

Alternatively you can contact them by telephoning them on 01482 719 600 or visit in person -

East Hull Community Transport

Unit D6C

Chamberlain Road Business Centre

Chamberlain Road




Taxis operating within Hull are mainly operated in a safe manner. However, there are a number of things you can check to ensure your taxi journeys are as safe as possible.

Hail a taxi

Hackney Carriages or ‘black cabs’ can be hired from designated ranks or hailed (flagged down) in the street
Cars are easy to identify, with an illuminated ‘taxi’ sign on the roof, a taximeter. They also have identification stickers on both front doors and a yellow identification plate on the rear.

Hackney Carriage are tested every six months to ensure it is roadworthy. All Hackney Carriage drivers have an identification badge, and have regular police checks and medicals.

You can find a taxi rank within the Hull City Centre at the following locations -

  • Lowgate - outside Rifts (was Revolution)
  • Guildhall Road – next to the Wilson Centre
  • George Street - outside Pozition
  • Outside of the Transport Interchange
  • Paragon Street near to Ferensway.

Pre book a taxi

Private hire vehicles, or ‘minicabs’, must be pre-booked through a licensed operator (this means that you cannot flag one down). These are usually standard cars, but can be minibuses.

They have identification stickers on both rear doors and a red and white identification plate on the rear of the vehicle. A private hire vehicle is also tested every six months to ensure it is roadworthy.

As with Hackney Carriages, each driver will have an identification badge and has regular police checks and medicals.

There are a number of different Taxi service providers that operate in Hull, including -

  • 35 Taxis Ltd - 01482 353 535
  • 70 Taxis - 01482 707 070
  • 82 Taxis - 01482 828 282
  • 966 Cars - 01482 966 966
  • East Hull Taxis Ltd - 01482 444 555
  • Five '0' Cars - 01482 505 050
  • Holts Formula One Taxis Rental Services - 01482 215 880
  • Hull Cars - 01482 828 282
  • Hull City Taxis - 01482 618 618
  • Hull Taxis - 01482 843 040
  • Kingston Taxi Hire - 01482 822 131
  • Ride Private Hire, Hull - 01482 575 757
  • Six 0 Cars - 01482 606 060
  • Sutton Cars - 01482 823 33
  • Tanks Travel - 01482 576 576
  • Travel (Hull) Ltd - 01482 823 289
  • VIP Cars - 01482 904 022

If you have a mobile phone, it is a good idea to put these numbers in your phone.

There are a number of providers on the list that offer wheelchair accessible vehicles. However, it is best that you consult with them directly to ensure that your specific access needs can be catered for.


Wheelchairs and rollators

One of the ways to get a wheelchair or rollator is through the NHS. To request either a new wheelchair or a short term loan of a wheelchair for medical reasons (for example illness or an accident), please contact your GP or hospital consultant. They will make a referral for an assessment to the Services to the NRS

The following organisations also supply wheelchairs on short-term loans. Please contact them for details of any eligibility criteria and charging.

  • British Red Cross Society - telephone: 01482 499 830
  • Age Concern - telephone: 01482 324 644
  • Hull Council for Disabled People - Telephone: 01482 326 140
  • Repairs, servicing or collection of wheelchairs

For repairs, servicing and collection of wheelchairs, please contact the NRS Hull and East Riding via –

in person – 

Hull & East Riding NHS Wheelchair Service

Wheelchair Assessment Centre

11, Reed St



Please note NRS can only provide this service if the wheelchair was supplied by them. If you bought the chair privately, you are responsible for any repairs.

Mobility Scooter scheme

f you have mobility difficulties, you can hire a mobility scooter to help you get round Hull City Centre.

The scheme is located next door to Debenhams and the address is -

Hull Council for Disabled People on Ferensway The telephone number is

75 Ferensway



You can can get in contact with the scheme by telephoning 01482 326 140

Equipment and adaptations

Our equipment and adaptations page has information on the various adaptations and mobility aids to support you when your out and about

Visit our equipment and adaptations page


The Hull City Council has lots of information around cycling including –

  • cycle routes across the city
  • cycle and road safety
  • bike maintenance
  • bike security

Find out about cycling in Hull

Alternatively, you can contact the Highways network team to suggest new routes or locations for cycle facilities or if you have any queries about cycling in Hull.

Contact them via –


Trains are a great way of getting out and about and visiting other parts of the UK. There are a number of schemes that can help when using the train.

National Disabled Person Railcard

The Disabled Persons Railcard is for people with a disability that makes travelling by train difficult. Having a disabled person railcard means that you can get one third off your ticket for you and you carer. The disabled person railcard is valid on all train companies throughout the UK.

You will qualify if you –

  • receive Personal Independence Payments (PIP)
  • receive Disability Living Allowance (DLA) at either: ◦the higher or lower rate for the mobility component, or the higher or middle rate for the care component
  • have a visual impairment
  • have a hearing impairment
  • have epilepsy
  • receive Attendance Allowance or Severe Disablement Allowance
  • receive War Pensioner's Mobility Supplement
  • receive War or Service Disablement Pension for 80% or more disability
  • buy or lease a vehicle through the Motability scheme

Purchase a disabled person railcard

National Senior Railcard

You're eligible for a Senior Railcard if you are 60 years old or over. With one, you 1/3 off Standard and First Class Anytime, Off-Peak and Advance fares.

You can buy a senior railcard online or you can drop into Hull Paragon Station in person. You will need to proof of age by providing either –

  • a valid passport number (online and in person)
  • a valid UK driving licence (online and in person
  • a birth certificate (in person only)

Purchase a National Senior Railcard 

Alternatively you can contact railcard help via –

Travel Assistance

If you need help when travelling by train you can book for assistance. You can get assistance to help you with –

  • guiding you to your required platform, taxi or amenities
  • help you with any luggage
  • support you to get off and on the train
  • support to move around the train station

It is recommended that you book at least 24 hours before your journey to give the train companies time to manage your request.

Book train assistance

National Rail website

The National Rail website allows you to book tickets and plan your journey. You can also check live departure boards.

Access the National Rail website

Hull Disability rail card

The Hull disability rail card concessionary scheme offers discounted concessionary travel available in the East Riding of Yorkshire area.

The card enables the holder to travel free of charge within the East Riding of Yorkshire and to Scarborough and York.

This scheme is only valid on Northern services only and the card is not valid via Leeds or Doncaster.

There is no companion (+C) element with this pass and so those requiring assistance will have to make their own arrangements.

Visit the Hull City Council – disability railcard to find out more

Last reviewed: 02/03/2018