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Adult Social Care Frequently Asked Questions

General information

These FAQs help to show the nature of some of the issues that Adult Social Care routinely gives advice on.
The list is not exhaustive and further questions and answers may be added at a later date.

Key operational indicators and statistics are available through the following national reports and organisations -

Short and Long Term Support (SALT)

Adult Social Care Outcomes Frameworks (ASCOF)

Office of National Statistics (ONS)

Projecting Older People Population Information (POPPI)

Projecting Adult Needs and Service Information (PANSI)

Who does Adult Social Care Support?

Adult Social Care provides or arranges services for vulnerable adults aged 18 and over. These people may be frail elderly, have learning and/or physical disabilities or a mental illness.

We also provide services for people who have problems with alcohol or drugs, or people affected by HIV as well as those with sensory impairments.

We also support Carers and provide other services for people within local communities.

Privacy Notice for People who Use Services and Carers

To make sure you receive the best possible support and care, records are kept about your health and social care needs and any information and advice, support or services we provide. These can be kept both electronically and on paper.

This information will be used to manage the care and support you receive from Hull’s Adult Social Care Service. We may also need to use information about you to: -

  • review the care and support we provide to ensure it is of the highest standard and quality
  • protect the health of the general public
  • manage the council’s services and ensure services can meet future needs
  • investigate queries, complaints and legal claims
  • ensure the council receives payment for the care and support you receive
  • prepare statistics on council performance
  • audit council activities and services.
  • undertake social care and health research and development
  • help to train and educate social care and healthcare professionals
  • safeguard vulnerable adults and children

For these purposes we use anonymous data wherever possible.

Everyone working within the health and social care service has a legal duty to keep information about you confidential.

We will not share information unless: -

  • we are carrying out a specific task in the public interest or carrying out tasks as a public authority as laid down by law
  • we have good reason to believe that failing to share the information will put your or someone else at risk of serious harm or abuse
  • it is necessary to prevent, detect, investigate or punish a serious crime.

Where we need to gain your consent to share information we will do so but this will not always be covered by the consent you provide to receive a service, support or treatment.

Accurate information is vital to providing support and care. If any of your details have changed, please inform the social care department.

You have the right of access to information we hold about you. If you want to see your records please speak to a member of staff involved in your care and support.

If you would like to know more about how we use your information or if you do not wish to have your information used in any of the ways described in this leaflet, please raise with a member of staff involved in your care and support, wherever possible we will try to comply with your wishes. Your care and support will not be affected if you wish to do this.

Further details of how Hull City Council processes personal information can be found on our website here

If you have any further enquiries, please contact -

Dr Tim Gollins Assistant City Manager and Caldecott Guardian

Warehouse 8

Guild Hall Road

Hull

HU1 1H.

Download the Privacy Notice for People who Use Services and Carers.pdf

Download the Privacy Notice for People who Use Services and Carers pdf

Budget

What is the local authority’s total budget for Adult Social Care?

This information can be found in the Hull City Council - Budget statement

What are the direct payments rates?

Personal Budgets resulting in a direct payment are calculated on an individual basis according to the Councils Resources Allocation System (RAS).

What is the amount of business rate income for financial years?

This information can be found via the Hull City Council - Full Council meeting Appendix E

What is the balance of the financial reserves?

This information can be found in the Hull City Council - Full Council meeting Appendix G

How much Council Tax is collected?

This information can be found in the Hull City Council - Full Council meeting Appendix E

What is the expenditure by the Council on agency Adult Social Care workers?

This information can be found in the Hull City Council - Statement of Accounts

Quality

Who are the current domiciliary care providers?

The information can be found on the Care Quality Commission here

Who are the senior officers of the Council?

The Senior officers at the Council are –

  • Chief Executive - Matt Jukes
  • Deputy Chief Executive - Trish Dalby
  • Director of Finance - David Bell
  • Director of Public Health & Social Care - Julia Weldon
  • Director of Regeneration - Mark Jones
  • Corporate Director of Children & Families Services - Alison Murphy
  • City Manager for Adult Social Care and DASS - Alison Barker

Who is the SIRO? (Senior Information Risk Owner)

Trish Dalby – Deputy Chief Executive

Who is the Caldicott Guardian?

Tim Gollins - Assistant City Manager for Prevention, Workforce, Partnerships.

Who is the contract of the Adult Social Care IT system the organisation uses with?

Liquid Logic

What is the directory of services / eMarketplace for Adult Social Care?

Hull Connect to Support

What electronic systems are used for finance management?

CONTROCC and Oracle financials.

What system is used for the brokering of packages?

Client/provider information recorded on Liquid Logic and the ECM2000 commissioning portal (This only covers homecare packages of adult social care, not all other areas) and Oracle EBS.

Where can I find the Market Position Statement for Adult Social Care?

A new version of this statement is being prepared and will appear here once agreed.

Where can I find the Market Position Statement for the Provision of Housing Related Support for People at Risk of Homelessness - Adult Social Care Commissioning?

Visit the Hull City Council - Adult social care Market position statement

Is there a list of contact details for homecare agencies?

You can find the information on our homecare page here

Demand

What residential and nursing care homes does the Council currently own?

Pennine (residential), Preston Road High Dependency (residential), Park View (residential); Hull CC does not own any nursing homes.

What is the estimated total number of people aged 65+ residing within the local authority?

This information can be found at the Office for National Statistics

How many people are there aged 65+ with a learning disability within the local authority?

This information can be found at NHS digital - Learning disabilities census report - 2014

How many people are there aged 18-64 with a learning disability within the local authority?

This information can be found at NHS digital - Learning disabilities census report - 2014

Peer Review

In February 2018, Hull Adult Social Care took part in a peer review which was conducted by senior social care professionals from other local authorities. The aim of the review was to assess how well we are doing and give us feedback on what our next steps should be moving forward.

You can view the results of the peer review by downloading the following documents -

Hull Peer Challenge Report February 2018 final.pdf

Hull Adult Social Care Peer Challenge Presentation.pdf

Last reviewed: 08/11/2018