Some of the home care agencies provide domestic help as part their services. However, if you only need domestic help (cleaning, ironing, etc) you may find it cheaper to use a domestic agency. You can employ these services to come in on a regular or one off basis.
For help with housework, you can find reliable cleaning, ironing and laundry services on Yell.com.
To find local charities amd organisations that may be able to help with domestic tasks search our Community support directory
If you are going to employ your own cleaner, rather than use an agency, always ask for and check references.
Equipment and adaptations
You may want to consider buying some adapted equipment to support you to live independently in your own home. If so, then check out our equipment and adaptions page which has details of online stores, local shops and online resources to help you find what you equipment which will suit your needs
If you feel that you need more help living at home, then you may want to think about using home care agencies, sometimes called domiciliary care agencies. Home care agencies provide personal care which includes -
- support with getting dressed
- help with eating
- help with washing and going to the toilet
Home care is a way of being supported in your own home, in an environment that you are comfortable and familiar while staying close to family and friends.
Hull directory of homecare providers
We have developed a local directory for Hull Homecare agencies that offer personal care and support. You can use the directory to –
- find contact details of homecare agencies
- search by specific care and support needs to find agencies that specialise in different areas
- review CQC ratings and reports
This information is provided by NHS and Care Quality Commission.
What to do if you are not happy with the agency
At all times you should expect to be treated with respect and dignity and if you feel a worker is not acting appropriately ring the agency to tell them. Always remember you are in control. Quickly let the agency know if their staff are not reaching the standards you have laid down.
You can also contact your support worker if you feel you support plan needs to be changed.
Paying the agency
The agency sends you an invoice for the work they have done which you pay from your direct payment bank account. Keep all invoices for your audit.
Care Quality Commission (CQC)
For a home care provider to offer personal care, they must be registered with the Care Quality Commission. The Care Quality Commission undertakes regular reviews of providers to make sure that certain standards are being met. You can access reports of various providers on the Care Quality Commission website.