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COVID-19 (Coronavirus) Information for Providers

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called Coronavirus.
Resident should ensure that all relevant advice provided by the Government, Public Health England and the NHS is followed.

This information can be found by using the links below -

https://www.gov.uk/coronavirus 

https://www.nhs.uk/conditions/coronavirus-covid-19/ 

Support from Hull City Council

Our Adult Social Care COVID-19 Co-ordination Team are contacting you regularly. The team have been collating your questions and queries and we have added these to the attached FAQ document. This will be updated and shared regularly with you.

The Integrated Care Centre Frailty Team have issued the attached information for care homes around how to best support our local frail and elderly people with COVID-19 in the community. Please take the time to read this important information.

Day Service provision

From Monday 23rd March 2020, the government introduced strict measures for people to stay at home, except for very limited purposes. Therefore, we have taken the decision to close all day services across the city.

We are making contact directly with all day service providers to ask them to identify how people will be supported in the absence of attending a day service. This support may involve daily or weekly face to face or telephone contact with people or supporting them and their families with shopping, for example. These new arrangements will be recorded within a temporary care plan and will be reviewed within 4 weeks or sooner if required.

Hull City Council will continue to be pay Day Service providers so long as they are able to provide the necessary support detailed within a person’s temporary care plan.

Update on Carers Information Service

The carer’s information and support service have told will remain available for support, information and advice.

Their service offer during this time is via the telephone

The function of the service will remain the same with the exception of the processing of any new direct payment for carer’s applications and the production of new carer’s cards.

They are working closely with CHCP Volunteers and have access to telephone befrienders to help support those carers that are socially isolated or need a friendly discussion.

They will utilise social media as an alternative way to communicate with carers.

You can contact them on 01482 222 220 

We encourage you to continue to access gov.uk for official up to date guidance and information via the link below.

Visit GOV.UK here 

Also, the Social Care Institute for Excellence website is a really good source of advice and information for providers within the social care sector with regard to delivering services during the COVID-19 outbreak. You can access their website using the link below.

Access the SCIE website

The Adult Social Care COVID-19 Co-ordination Team are here to support you. You can contact them by telephone on 01482 612 875 or by email on AdultSocialCareCovid19@hullcc.gov.uk

Persnal, protective equipment (PPE)

You will now have advised us around your PPE requirements and we have escalated urgent requirements to our local resilience forum who will be accessing government supplies. We are hopeful that they will be arranging distribution to those providers currently in most need early this week.

It is really important that you continue to order your PPE from your usual supplier in order to retain stock levels.

The government is working with suppliers to ensure a longer-term supply of PPE, including gloves, aprons, face masks and hand sanitiser. If you are unable to get PPE from your usual supplier, or you have immediate concerns please contact the dedicated line for health and social care below.

The National Supply Disruption line

    You may also find this video useful. This demonstrates how to put on and remove PPE in any health or social care setting for non-aerosol generating procedures.

    In the final statement of the video it says to wash hands with soap and water. This should also say that alcohol hand gel or rub is appropriate as an alternative to soap and water.

    Hull Helpline

    Hull City Council have launched the Hull Helpline to support the most vulnerable residents in the city who have no support network to help them.

    Anyone struggling to cope at the moment, or anyone who is concerned about a friend or neighbour can contact the Hull Helpline on 01482 300 307 or they can complete an online form on the Hull City Council website by following the link below.

    Complete the online form here

    These requests will be picked up by Hull City Council and routed through one of three community hubs to be resolved. Hull City Council are working with the voluntary sector to provide support in the following areas

    • food
    • fuel
    • housing
    • money
    • payment of bills
    • collection of your medication

    Confirmation of key worker status

    It has been identified that some local services such as shops and schools require proof of key worker status. Care workers are deemed key workers and so if any of your staff require proof that they work for an Adult Social Care commissioned service we would be happy to provide them with a letter confirming this.

    Please email the Adult Social Care COVID-19 Co-ordination Team with your request - AdultSocialCareCovid19@hullcc.gov.uk.

    Humber Coast and Vale learning resources

    Humber Coast and Vale have a number of learning resources on their website. These include including training and general information links which you may find useful at this time.
    Access the resources here

    Coronavirus: How to help safely

    The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives. You should only leave the house for one of four reasons, however one of these is to provide care or to help a vulnerable person.

    Full guidance on staying at home and away from others can be found on gov.uk 

    How to help safely

    Please continue to access gov.uk for official up to date guidance and information via the link below.

    GOV.UK- Cornavirus

    SCIE wbsite

    Also, the Social Care Institute for Excellence website is a really good source of advice and information for providers within the social care sector with regard to delivering services during the COVID-19 outbreak. You can access their website using the link below.

    Access the SCIE website

    The Adult Social Care COVID-19 Co-ordination Team are here to support you. You can contact them by telephone on 01482 612 875 or by email on AdultSocialCareCovid19@hullcc.gov.uk

    Thank you for your continued efforts in ensuring that our vulnerable people continue to receive the care and support they need during this difficult time

    Guide for care staff supporting adults with learning disabilities or autistic adults

    The SCIE has developed a guide to help care staff and personal assistants supporting adults with learning disabilities and autistic adults through the COVID-19 crisis. Its aim is to ensure that high quality care and support can continue to be given to these groups during the pandemic.

    Find out more here

    Frequently Asked Questions

    Hull City Council have developed the following Guidance for Providers in the form of the below FAQ’s

    We will be updating these FAQ’s on a regular basis so please visits this page at regular intervals

    Will the Council continue to pay me if I don’t follow all of the current administrative processes e.g. validating invoices, data cleansing?

    Yes, the council has suspended full implementation of the Quality Standards Framework. Homecare providers should continue to use ECM to record visits, however this will not be used for payment processing as we will pay planned time until further notice.

    The Council has established a business support team who will be managing the loans and financial advice for businesses. Providers can contact this team for specialist advice by calling 01482 300 301.

    As a homecare provider what do we need to do if a person decides to cancel their care calls and are we required to hold their hours open?

    If a person wants to cancel their calls we would like you, as the provider, to have a conversation with the individual concerned and record how they will manage without this service for the foreseeable future.

    Please notify Adult Social Care by email to AdultSocialCareCovid19@hullcc.gov.uk of any individuals that you feel are at risk.

    Please confirm cancellation of calls with the Brokerage Team or Locality Duty Team to end/suspend the service agreement. It is important to note that packages of care will not be kept open for the individual for the duration of the suspension as it is likely that these hours will be allocated to an alternative person.

    For homecare providers, will the council pay me for planned time instead of actual time?

    Yes, for period 13 (9/3/20 to 31/5/20) payments will be paid to providers based on planned hours in CCL. For periods 9, 10 and 11 you will be paid at Primary Worker hourly rate.

    Payments will be made 4 weeks in advance, therefore Period 13 to be paid 24/3/20 or as soon as possible, at current rates.

    If I am told to stop providing a service e.g. day services, will the Council continue to pay me?

    Providers will continue to be paid unless there is a request to change or cease services. We will update you with further information if and when a decision to close day services is made. We are reviewing this option daily.

    Our supplies of PPE are getting low, can you help us to access additional stock?

    We will shortly have access to a national limited supply of PPE that we will be able to deliver locally. Once the allocated stock has arrived locally we will contact you to inform you how we intend to distribute.

    As far as we are aware the PPE being delivered to distribute to care providers consists of face masks, aprons and gloves.

    As the stock is limited we will need to ensure the allocation is distributed based on the information you have already shared with us in terms of your current and expected stock supplies.

    Currently we are being informed that this supply is a one-off and once it has been used you will need to order your PPE from your usual supplier.

    The government is working with suppliers to ensure a longer-term supply of PPE, including gloves, aprons, face masks and hand sanitiser. If you are unable to get PPE from your usual supplier, or you have immediate concerns there is now a dedicated line for health and social care, details below.

    The National Supply Disruption line

    Also, NHS England and NHS Improvement set out, in a single document, everything that organisations need to know on the supply and use of PPE.

    The letter can be found on the NHS website here

    The government has issued guidance on social distancing especially for older people, is the council going to close day service provision?

    On Monday 23rd March 2020, the government introduced strict measures for people to stay at home, except for very limited purposes. Therefore, we have taken the decision to close all day services across the city.

    We are making contact directly with all day service providers to ask them to identify how people will be supported in the absence of attending a day service. This support may involve daily or weekly face to face or telephone contact with people or supporting them and their families with shopping, for example.

    These new arrangements will be recorded within a temporary care plan and will be reviewed within 4 weeks or sooner if required.

    Hull City Council will continue to be pay Day Service providers so long as they are able to provide the necessary support detailed within a person’s temporary care plan.

    Will the council penalise us if we haven’t got the required staffing levels or undertake mandatory training?

    In this current situation we are not intending to penalise providers, we are working together to ensure we can maintain service provision. The council has suspended full implementation of the Quality Standards Framework and so the Quality and Contract Performance Team will not be undertaking routine visits and reviews.

    However, we will continue to be in contact with providers on a regular basis through the COVID-19 Co-ordination Team to provide ongoing flexible support.

    Last reviewed: 17/03/2020