Homelessness

It is important that you contact the Housing options team as soon as possible if you think you may become homeless.

They can help people who are homeless or about to become homeless and who may be vulnerable. People who present themselves to the council as homeless are not necessarily entitled to be housed. Some homeless people qualify for emergency accommodation and re-housing. Others are given help and advice to find their own housing.

Apply for homeless support (opens in a new window).

You can contact them on 01482 300 300

There are lots of services to help you stay in your current home. If that's not an option we can help you to find a different home.

The first priority will be to prevent the threat of homelessness by assisting you to keep your current home. This assistance may include:

identifying benefits or financial assistance to help you to pay your rent
identifying whether the landlord has the right to take the property back. If your tenancy is an assured short hold tenancy and your landlord has taken a damage deposit from you but not used a tenancy deposit scheme to deal with it, he may be limited on the grounds he can use to try and end a tenancy
assisting you to apply to the court to try to have a possession order suspended (this will only be possible on certain tenancy types)

If you are not able to remain in your current home, the council will try to help you to move to other accommodation before a threat of homelessness arises. This may include identifying financial assistance to help you to pay rent in the private sector.

If you are under threat of homelessness please complete the Homelessness referral form and an officer will call you back within 48 hours. There should not be any evictions for the time being but please do contact us if your landlord has threatened you with eviction and you need advice about this.

Ongoing cases will be managed over the phone.

Complete the Homelessness referral form (opens in a new window).

If you are already homeless, or despite the work you and your caseworker do, you cannot prevent your homelessness then the focus is on helping you secure accommodation over a 56 day period. If you are eligible for assistance and have a priority need you are offered accommodation in the meantime.

Citizens Advice can also provide you with independent advice and information on applying for homeless help.

Access Citizen's Advice (opens in a new window).

Alternatively, you can contact them via:

Adviceline: 03444 111 444
Text relay: 03444 111 445

You are considered in priority need if you are:

responsible for full time care of dependent children
in households containing pregnant women
a young person aged 16 or 17
homeless as a result of a natural emergency such as fire or flood
considered to be vulnerable and at risk as a result of old age, mental illness, physical disability, violence, harassment or other special reason
considered to be vulnerable as a result of having served a prison sentence or having been discharged from HM Regular Forces

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Last updated: 2020/03/05